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Privacy Policy for Famaco Builders Mobile App

Effective Date: October 16, 2024
Last Updated: October 16, 2024

Famaco Builders LTD (“we”, “our”, or “us”) operates the Famaco mobile application (the “App”) built for Android devices, connected with our platform at https://famaco.co.ke.

This Privacy Policy informs you of our policies regarding the collection, use, disclosure, and safeguarding of personal information when you use our App.

By installing and using the Famaco App, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect only the information necessary to provide, secure, and improve our services:

a. Account & Profile Information

  • Registration Details: When you register or log in using your account (managed via our WordPress backend), we collect your name, username, email address, and encrypted credentials.

  • Profile Data: Any additional profile details you choose to provide (such as phone number or location).

b. User-Generated Content & Job Listings

  • Job Posts: Information you submit when posting a job or listing, including job titles, descriptions, categories, site locations, budgets, contact numbers, and images/attachments you upload.

c. Payment & Transaction Information (M-Pesa)

  • When you choose to promote, boost, or “bump up” your job listings, we initiate an M-Pesa STK push via Safaricom’s secure API.

  • We collect and store transaction confirmation data (such as the M-Pesa transaction reference code, phone number used for billing, amount paid, and timestamp).

  • Important: We never have access to, request, or store your M-Pesa PIN. The PIN prompt is handled directly on your device by Safaricom’s SIM toolkit / secure channel.

d. Device and Technical Information

  • Basic device information (such as Android version, device model, and network state) used to diagnose errors, prevent fraud, and optimize app performance.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Account Management: To authenticate your login via our secure WordPress REST API and maintain your user session.

  • Service Delivery: To publish, manage, search, and display builders’ jobs and construction opportunities.

  • Payment Processing: To process and verify listing promotion payments made via M-Pesa STK push.

  • Communication: To send you updates regarding your account, job inquiries, or transactional receipts.

  • Security & Compliance: To prevent fraudulent listings, protect intellectual property, and ensure platform integrity.

3. Data Sharing and Third Parties

We do not sell, rent, trade, or monetize your personal data to any third party.

We only share data with service providers strictly necessary to operate the App:

  • Safaricom PLC: To process M-Pesa mobile payments for post promotions.

  • Hosting Infrastructure: Our secure web server hosting famaco.co.ke and its WordPress database.

  • Legal Obligations: If required by law, court order, or governmental authority in the Republic of Kenya.

4. Data Security

We implement appropriate technical and administrative security measures:

  • All communication between the Android app and our WordPress server is encrypted using industry-standard HTTPS / SSL (Secure Sockets Layer).

  • Passwords are encrypted and never stored in plain text.

  • Financial transactions are processed via Safaricom’s authorized mobile money gateways.

5. Data Retention and Account Deletion

Data Retention

We retain your personal data and job listings only for as long as your account remains active or as needed to provide you with the services.

Account & Data Deletion (Google Play Compliance)

You have the right to delete your account and all associated personal data at any time:

  1. Via the App: Navigate to Settings > Account > Delete Account.

  2. Via Email Request: You can request account and data deletion by sending an email to info@famaco.co.ke with the subject line “Account Deletion Request”.

  3. What gets deleted: Upon receiving your request, we permanently delete your user profile, personal information, and your posted listings from our active databases within thirty (30) business days, except where retention is required by applicable tax or financial regulations.

6. Children’s Privacy

Our App is not intended for use by children under the age of 18. We do not knowingly collect personal identifiable information from minors. If you believe a minor has provided us with personal data, please contact us immediately so we can remove it.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted directly to this URL, and the “Last Updated” date at the top will be updated accordingly.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

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